Refund Policy

Returns:-

We seek to make sure every pBuddy customer is happy. Wherever reasonable we will seek to replace all items that appear to be faulty in any way for up to 6 months. 
If you decide you no longer want the item and would like a refund, Just send the item(s) back to our office address within 60 days of your purchase.
Office Address : Hazel Tree Cottage, 6 Croft Lane, Adderbury, Ox17 3NB, UK. 

To be eligible for a full refund, your item must be unused and in the same condition that you received it. We will also refund the your postage cost, but we will need a receipt for this. 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Hello@carrysmarter.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Hello@carrysmarter.com and send your item to: Bodenham Office, Bodenham Salisbury GB SP5 4EN.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Hazel Tree Cottage, 6 Croft Lane, Adderbury, OX17 3NB, UK.


Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.